Electricity North West partners with the British Red Cross to comfort the cold this winter
Electricity North West, which owns and operates the region’s electricity network, is partnering with the British Red Cross to provide vulnerable customers with invaluable practical and personal support if they lose their power during the winter months.
Susan Stockwell, customer director at Electricity North West, said: “Many of us take our electricity supply for granted, but unfortunately power cuts do happen. Thankfully they are infrequent but they are sudden when the network is affected by external and environmental events such as metal theft, falling tree branches and bad weather.
"We are constantly looking at ways we can help vulnerable customers, who may be harder hit during the winter months and we ensure vital support is given to those in need.
“We take pride in the service we provide to our customers, and the network currently operates at 99.99 percent reliability. We do occasionally have to remove power while our engineers carry out essential maintenance on the network, which helps prevent unplanned power cuts.
"And although we always give advance notice to customers when we do this, I’m sure that the partnership with the British Red Cross will help support those who need it, on the rare occasion when they are without power.”
The campaign is tailored to the individual customer’s needs – from a reassuring voice at the other end of the phone to house visits delivering a hot drink. Electricity North West also provides a vital ‘Customer Emergency Pack’ which includes a wind-up torch, fleece gloves and a blanket to help people keep warm.
Stephen Hagerich, British Red Cross territory emergency response development manager, said: "We're delighted to have this new partnership with Electricity North West, and we're ready to support those affected by power cuts.
"Being without power may be inconvenient for some, but for others it can be a very worrying time. Our volunteers and staff can help to make things easier for those who are particularly vulnerable during power cuts."
Customers eligible for the free service, which will be available continually throughout the year, are those who may find it particularly difficult to be without electricity, such as older or disabled people, or those with a medical dependency on electricity. People can sign up to Electricity North West’s Priority Services Register at www.enwl.co.uk/priority or by calling 0800 195 4141.
For more information about Electricity North West please visit www.enwl.co.uk.